Payments & Returns
Waen accepts payment through all credit and debit cards. All transactions are secure and encrypted. Card information is never stored.
All the items that we offer on our shop have been described as accurately as possible – with all dimensions, colors and used materials – and we really try our best to take great pictures so you know exactly what you are buying before you receive it.
We hope all these steps make you happy with your purchase! But if for any reason you are not happy, please contact us within 14 days of receiving the item in order to be eligible to return it. We will respond within 24 hours so we can find a happy-ending solution together! Due to our policy, we’ll refund you the cost of the item that you purchased but only after you return the item to our studio and we receive it. Return shipping on refunds will be at the expense of the purchaser.
Items should be returned unused condition in the original packaging. We kindly ask you to make a secure packaging as we did for you so it gets to us in one piece. Please ask for delivery confirmation as we can not be held responsible for the loss in transit and also note that refund is not possible if the item arrives in damaged condition.
We will only use your shipping and billing address, and contact information to communicate with you about your order, fulfill your order and maybe occasionally send you an email about new exciting products we will be creating more in the future. We will never share your information with third-parties.