Frequently Asked Questions
All the items that we offer on our shop have been described as accurately as possible on each listing's page – with all dimensions, colors and used materials – and we really try our best to take great pictures so you know exactly what you are buying before you receive it.
Please check our listing details and description carefully so you have a clear idea of what you're receiving and feel free to contact us with any questions regarding sizing, or anything that you would like to know. We are here to help!
I need my order really soon. Can you rush it?
Is it possible to speed up the shipping?
Once you've added an item to your cart, navigate to your cart by clicking the cart link at the top right of any page. Once you filled the required fields, you can then select a shipping upgrade at the checkout page.
If you decide to go with DHL Express, please write your phone number in your order note or just send us a message. It is required for a better shipping experience.
Parcels that are shipped with DHL Express cannot be delivered to PO boxes or postal codes so please make sure that you are supplying a valid address for your order.
Packaging & Gift Wrapping
We make sure that each and every object is securely double-packaged, so it gets to you in one piece. We use lots of bubble wrap and styrofoam to immobilize the object in its original packaging and place these packages into strong cardboard boxes to prevent possible damage during transit. Multiple purchases may ship separately depending on the size & form of the items.
Want to buy something to send directly to a friend in another city? No problem! Just make sure to put your friend's address info as the "Ship To" address and let us know in the "Special Instructions for Seller" section of checkout if you want us to include some kind of gift card or message.
Custom & Personalized Orders
We create custom orders on special requests. Contact us describing what you need - with clear dimensions if possible - and we'll happily handle the rest.
Due to the nature of production, stained glass items require a special care to maintain the shiny and new look. Please visit Product Care page for more information about taking care of stained glass items.
Are Your Products Waterproof?
Short answer: No. Our products are not waterproof just because of the nature of stained glass items – as a very little amount of water may leak under the copper foil if you fill the item with water only. Cementing is required to provide this feature and this process can only be applied on flat surfaces, not three-dimensional objects.
However, this won't be a problem if you will be using your item as a planter as the soil will absorb a significant amount of water. Remember, terrariums do not like much water.
We do not recommend using our vase collection with live flowers that need water. If you'd like to use them with live flowers, you may place a separate watering container inside the vase.