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Shipping & Delivery

Waen customers live all across the globe, so we can ship to anywhere with a letterbox and tracking is included in this service. We usually dispatch orders within 3-5 working days.

We’ve worked hard to simplify the delivery of our products and minimize the cost of shipping for you. You can view all shipping rates in your cart. If you have any questions about shipping reach out to hello@waenglass.com

Delivery times vary based on selected service and destination. Regular post ranges from 7 to 28 working days depending on the shipping address. For more accurate shipping windows check out our Estimated Shipping Arrival Timetable below. 

Country & Region Standard Shipping Express Shipping
Turkey 2-3 Business Days 1-2 Business Days
European Countries 7-15 Business Days 1-3 Business Days
North America 10-21 Business Days 2-3 Business Days
Australia & New Zealand 10-21 Business Days 2-5 Business Days
Asia Pacific 10-21 Business Days 2-4 Business Days
Latin America & Caribbean 15-28 Business Days 2-5 Business Days


RUSH ORDER SERVICE

If you need your order sooner or by a specific date such as holidays, birthdays, weddings or events, you might want to purchase rush my order upgrade along with your item.

    Replacement & Refund Warranty on Damaged Shipping

    • We make sure that each and every object is securely double-packaged, so it gets to you in one piece. We use lots of bubble wrap and foams to immobilize the object in its original packaging and place these packages into strong cardboard boxes to prevent possible damage during transit.
    • Our current damage rate is 0,38%. This means that the chance of receiving your item in perfect condition is 99,62%
    • If you were hit by bad luck and your item is severely damaged during transit, all you need to do is to contact us within 24 hours* with a photo of the damage incurred to your item. Once you provide a proof that the item is damaged, we’ll happily ship your a brand new one or issue a refund.

    International Taxes, Duties and Customs Fees

    International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. For more information regarding your country's customs policies please contact your local customs office.